Soji88 Privacy Policy

1Introduction

Soji88 ("we", "Platform") values the privacy of every user who entrusts us with their personal information. This Privacy Policy explains in detail the types of information we collect, how we use it, who we may disclose it to, and the rights you hold over that data.

This Policy applies to all users who access or use the soji88 platform via the website soji88.onl, the soji88 mobile app, or any other official channels we operate. By using our platform, you agree to the practices described in this Privacy Policy.

2Information We Collect

We collect several categories of information depending on how you interact with the soji88 platform. Below is a summary of the data we collect and its purpose:

Information may be collected directly from you (via registration forms, support communications), automatically (through cookies and tracking technologies), or from trusted third parties such as payment providers and identity verification bodies.

3How We Use Your Data

Soji88 uses the information collected for legitimate and transparent purposes. We will not use your data for any undisclosed purpose without first obtaining your consent.

• Account Management: Create and maintain your account, process registration, and verify your identity through the KYC process.
• Transaction Processing: Process deposits, withdrawals, and any financial transactions you carry out on the soji88 platform.
• Platform Security: Detect and prevent fraud, money laundering, bot usage, and any activity that violates our terms of use.
• Customer Support: Answer inquiries, resolve complaints, and provide the technical assistance you need.
• Legal Compliance: Fulfill reporting obligations to relevant authorities when required by law.
• Personalize Experience: Personalize content, promotions, and game recommendations based on your preferences and playing habits.
• Marketing Communications: Send information about promotions, bonuses, and the latest offers — only if you have consented to receive them.
• Platform Improvement: Analyze usage patterns to improve platform performance, interface, and overall user experience.

4Information Sharing

Soji88 does not sell, rent, or trade your personal information to any third party for their own commercial purposes. However, there are limited situations where we need to share information with trusted parties:

• Payment Service Providers: Transaction information is shared with FPX, Touch 'n Go eWallet, GrabPay, Boost, and the relevant banks solely for the purpose of processing your deposits and withdrawals.
• Game Service Providers: Third-party game software providers may receive technical data required to run games smoothly.
• Authorities: We will disclose information to government authorities, law enforcement, or regulatory bodies when required by Malaysian law or court order.
• Identity Verification Body: KYC information may be verified through licensed third-party services to ensure data accuracy and prevent identity fraud.
• Professional Advisors: Lawyers, accountants, or auditors bound by strict confidentiality obligations may access information necessary for their professional advice.

All third parties working with soji88 are required to comply with data protection standards equal to or higher than our own. Strict data processing agreements are in place to ensure your data remains protected at all times.

5Data Security

Protecting your data is a responsibility we take seriously. soji88 implements multiple layers of technical and organizational security to ensure your personal information is always safeguarded against unauthorized access, disclosure, alteration, or destruction.

• Data Encryption in Transit: All communications between your browser and soji88 servers are secured with 256-bit TLS/SSL protocol.
• Data Encryption at Rest: Sensitive information such as passwords and financial details is stored in encrypted form using secure hashing algorithms.
• Two-Factor Authentication (2FA): An additional layer of protection is available to all users to prevent unauthorized access to your account.
• 24/7 Monitoring: Our systems are continuously monitored to detect any unusual activity or intrusion attempts.
• Internal Access Controls: Access to users' personal data by soji88 staff is restricted and audited on a regular basis.
• Regular Security Audits: We conduct regular penetration testing and vulnerability assessments to identify and address potential weaknesses.

In the event of any data breach that affects your personal information, soji88 will notify you within a reasonable timeframe in accordance with applicable legal requirements and take the appropriate remedial steps.

6Cookies & Tracking Technologies

Soji88 uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and maintain the security of your account. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance Cookies: Collect information on how users interact with the platform to help us improve performance and the overall experience.
• Functional Cookies: Save your preferences such as language, display settings, and game selections to personalize your experience.
• Analytics Cookies: Helps us understand traffic patterns and platform usage through internal analytics services.

You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality or user experience of the soji88 platform.

7Your Rights as a User

Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by soji88:

To exercise any of the above rights, please contact our customer support team via live chat or email. We will process your request within 30 working days from the date of receipt of the complete request. For more complex cases, this period may be extended with written notice to you.

8Data Retention Period

Soji88 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable laws and regulations.

• Active Account Data: Retained for the duration your account remains active and in use.
• Financial Transaction Data: Retained for a minimum of 5 years after the transaction date, in line with financial and anti-money laundering legal requirements.
• KYC Records: Retained for a minimum of 5 years after the termination of the business relationship.
• Communication Records: Customer support logs are retained for 2 years for reference and service improvement purposes.
• Closed Account Data: Following account closure, data required for legal compliance will be retained for the mandated period before being securely deleted.

9Child Protection

The soji88 platform is exclusively for adult users aged 18 years and above. We do not intentionally collect or process personal information of individuals under the age of 18.

Should we discover that personal information of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. Parents or guardians who become aware that their child has registered on this platform without permission are asked to contact us immediately.

10Privacy Policy Amendments

Soji88 reserves the right to review and update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any changes take effect immediately upon publication of the latest version on this page.

The "Updated" date shown at the top of this page reflects the date this policy was last reviewed. For significant changes, we will endeavour to notify active users via an in-platform notice or their registered email.

11Contact Us

If you have any questions, concerns, or wish to exercise your data protection rights, our team is ready to assist. We are committed to providing accurate and professional responses to every privacy-related enquiry.

For general questions about the platform, you may also refer to the FAQ or contact general support at [email protected].